Shipping policy

Shipping Policy

Last Updated: November 17, 2024

At Lucian’s Food, we take pride in delivering freshly baked, allergen-free treats directly to your door. Please review our shipping policy for important details about how we process and deliver your order.

1. Freshly Baked Per Order

  • All of our products are baked fresh to order to ensure maximum quality and freshness.
  • This commitment means that orders typically take 2-3 business days to process before shipment.

2. Processing Time

  • Orders are prepared and packaged immediately after baking to ensure they arrive at their peak freshness.
  • During peak seasons or holidays, processing times may extend by an additional 1-2 business days.

3. Shipping Methods

  • We ship via reputable carriers to ensure your products arrive in excellent condition.
  • Shipping options and estimated delivery times will be displayed at checkout.

4. Shipping Rates

  • Shipping costs are calculated based on your location, order weight, and selected shipping method.
  • Free shipping promotions may be available for qualifying orders.

5. Delivery Time

  • Delivery times vary based on your location and the chosen shipping method. Most orders arrive within 2-5 business days after shipment.
  • Please note: delivery times are estimates and may be affected by factors such as weather or carrier delays.

6. Order Tracking

  • Once your order has shipped, you’ll receive a tracking number via email to monitor its journey.

7. Address Accuracy

  • Customers are responsible for providing accurate shipping information. Lucian’s Food is not liable for delayed or undelivered orders due to incorrect addresses.

8. Shipping Restrictions

  • Currently, we only ship within the United States. International shipping will be available soon—stay tuned!
  • Due to the perishable nature of our products, we do not ship to P.O. boxes.

9. Damaged or Lost Shipments

  • If your order arrives damaged or is lost during transit, please contact us within 48 hours at amandal@luciansfood.com or 916-701-3792. Provide your order number and photos of the damaged items, if applicable, so we can resolve the issue promptly.